return policy

At Longs Woodworking, we take pride in the quality and craftsmanship of our indoor dog crates. To ensure your satisfaction, we offer the following return policy:

•  No Exchanges: We do not offer exchanges for our indoor dog crates. All sales are final unless the product exhibits a defect in craftsmanship.

•  Returns for Defects: Returns are accepted only if the dog crate has a verifiable defect in craftsmanship (e.g., structural flaws, faulty joints, or material issues directly related to our manufacturing process). Cosmetic imperfections inherent to natural wood or minor variations in finish are not considered defects.

•  Return Process:

1.  Contact us within 14 days of delivery at [insert contact info] with your order number, a description of the defect, and clear photos or videos documenting the issue.

2.  Our team will review the claim within 5 business days. If approved, we will provide a prepaid return shipping label.

3.  The crate must be returned in its original packaging and condition (excluding the defect) within 7 days of receiving the return label.

•  Refunds: Upon receipt and inspection of the returned crate, a full refund will be issued to the original payment method within 7 business days, provided the defect is confirmed. Shipping costs are non-refundable unless the defect is due to our error.

•  Non-Returnable Items: Crates that are damaged due to misuse, improper assembly, or normal wear and tear are not eligible for return. Custom orders or personalized crates are non-returnable unless defective.

For questions or to initiate a return, please contact us at stevie@longswoodworking.com. We are committed to ensuring your Longs Woodworking dog crate meets our high standards of quality.